Refund policy

1. Overview We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

2. Return Eligibility We accept returns within 7 days of delivery, provided the item is:

• Unused and in its original condition
• In the original packaging with all tags intact
• Accompanied by proof of purchase (order confirmation or receipt)

The following items are not eligible for return:

• Items marked as final sale or non-returnable
• Products that have been used, washed, or damaged after delivery
• Items returned after the 7-day window

3. How to Initiate a Return To start a return, please contact us at [your email] within 7 days of receiving your order. Include your order number, reason for return, and photos if the item is damaged or defective.

4. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

5. Exchanges If you received a defective or incorrect item, we'll be happy to exchange it. Please contact us at rovencia@gmail.com with your order details and photos of the issue.

6. Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.

7. Non-Refundable Situations Refunds will not be issued for:

• Change of mind after the return window has passed
• Items damaged due to misuse or improper care
• Shipping charges (unless the return is due to our error)

8. Return Shipping Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method, as we are not responsible for lost return packages.